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Consequently, how do I raise a service request in Oracle?

Create a Service Request

  1. Sign in to My Oracle Support using your Oracle login.
  2. Click Create SR on the Service Requests tab.
  3. Under "What is the Problem," complete the Problem Summary and Problem Description fields.
  4. Under "Where is the Problem," select the Cloud tab and provide the following information:

Secondly, how do I find my Oracle Support Identifier?

  1. Click Request Access, then click Find Support Identifier to look up your Oracle SI.
  2. Enter your system serial number, select your organization, then click Search.
  3. Select an SI, then click Request Access.

Additionally, how do I add a CSI number to Oracle support?

Register Your CSI Number

  1. Sign in with your Oracle Account.
  2. From the logged-in user menu, click My Account.
  3. In the Support Identifiers section, click Request Access.
  4. Enter your CSI number, an optional note to approver, and then click Request Access.
  5. Enter your company name that owns the CSI number and click Validate.

How do I escalate an Oracle Sr?

  1. Call Oracle toll free number 18004258448 and ask them to escalate and they will ask you for some info like manager details and work time.
  2. Comment on the SR about the same with manager name,email id and phone.
Related Question Answers

What is SR in Oracle?

A request for management attention on an SR is appropriate when you: Encounter a critical roadblock or showstopper to implementation or upgrade plans. Urgently need to communicate important business issues to managers in Oracle Global Customer Support. Are dissatisfied with the resolution or response to an SR.

What is Metalink in Oracle?

Metalink(My oracle support) is a service provided by Oracle to customers who want any sort of technical assistance.

What is Oracle service request?

Overview of Service Requests. A service request describes all the necessary information about the customer problem to determine the best plan of action to resolve the issue effectively. The installed base contains information about the customer, customer site, and the installed customer product.

What is Oracle Customer Connect?

Cloud Customer Connect is Oracle's premiere online cloud community — specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.

How do I find my Oracle CSI number for free?

A: It's not possible to get a CSI for free. You need to buy support to get a CSI number. This number indicates to Oracle that the customer paid for, and is entitled to get support.

What is an Oracle Support Identifier?

CSI (Customer Support Identifier) is number issued to a customer when they buy Maintenance and Support for a set of product from Oracle Corporation. This number is visible on the contract documentation (welcome letter) and is required to register for support on Oracle's MOS (My Oracle Support) website.

What is CSI Oracle Linux?

Access to ULN requires at least one valid Customer Support Identifier (CSI). Your CSI is an identifier that is issued to you when you purchase Oracle Support for an Oracle product. You must provide a valid CSI that covers the support entitlement for each system that you register with ULN.